CLASS TITLE:  Desktop Support Specialist

PURPOSE OF THE CLASSIFICATION:   

Performs various support duties within the Information Technology Department.

ESSENTIAL TASKS:

=        Maintains the integrity of data in midrange (CentralSquare) applications by working with relevant departments to clean up existing databases, imports county land records, works with exception reports to maintain the integrity of the data.

=        Works with county offices to keep city and county data accurate and synchronized with each other.

=        Works with Query tools (AS/400 Query and Q-Rep) to develop reports.

=        Assists in maintaining data integrity in other applications such as Firehouse, Incode, Manager Plus and other similar applications.

=        Maintains and administers basic functions on the City’s Microsoft platform.

=        Provides hardware and software support for all workstations, printers and any equipment attached to workstations.-

=        Provides support for network troubleshooting and repair.

=        Provides software support for all Microsoft Office and other PC based applications.

=        Operates office equipment such as fax machines, copiers and phone systems and uses computer for spreadsheets, word processing, database management and other applications; learns to operate new office technologies as they are developed and implemented.

=        Records and broadcasts Committee and City Council meetings.

=        Performs other work as necessary and or as assigned.

=        Must report to work on a regular and timely basis.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position. 

REPORTING RELATIONSHIPS:

The Desktop Support Specialist reports directly to the Information Technology Director. 

The Desktop Support Specialist does not have any direct reports or supervisory responsibilities. 

QUALIFICATIONS:

Training and Experience:  Graduation from high school or equivalent.  Minimum of two (2) years’ experience in a technical or database support position.  Preference will be given to applicants with experience using land/parcel management applications and/or Central Square Naviline applications. 

Knowledge, Abilities and Skills:  Knowledge of land/parcel management applications and/or Central Square Naviline applications is a plus.  Competent knowledge of Windows 7 and Windows 10 operating systems.  Requires the ability to work well with others both inside the City offices and outside (county, etc.) to help maintain the integrity of imported data.  Must be a self starter, be able to remain on task without constant supervision and be very detail and customer service oriented. 

Physical Requirements:  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job in compliance with the Americans with Disabilities Act (ADA) requirements.  On a case by case basis, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, arm and hand steadiness and finger dexterity is needed enough to operate personal computers and workstations at long intervals.  Occasional  lifting/moving  of  paper and computers  weighing  up  to  fifty (50) pounds will be necessary. 

Vision, speech and hearing to perform essential tasks are imperative.  Punctuality and reasonable attendance is essential.     Must submit to drug screening and fitness to work physical exam.

Licenses and Certificates:  Possession of a valid Oklahoma Class D driver’s license is required. 

WORKING ENVIRONMENT:  Work in this classification is primarily indoors in an office environment.  Will travel to other City locations as required.  Requires some night and weekend work with ability to work on call. 

Notice:  This classification is a “safety sensitive” position as defined by the United States Department of Transportation drug and alcohol testing regulations, the Oklahoma Standards for Workplace Drug and Alcohol Testing Act and/or the Oklahoma Medical Marijuana laws.  As a “safety sensitive” classification, the employee will be subject to drug and alcohol testing including random testing.  Marijuana is one of the substances included in the drug panel screening.  Possession of a medical marijuana license will not excuse the employee from the testing process or the consequences of testing positive for marijuana. 

MINIMUM PAY:  $15.76/hr. – $22.86/hr.  Excellent employee benefits (insurance, vacation leave, sick leave, retirement, holidays).

WORK HOURS:  8:00 a.m. to 5:00 p.m., Monday through Friday.  Requires some night and weekend work with ability to work on call.

WORK LOCATION:  City of Muskogee Information Technology Department, 229 West Okmulgee Avenue, Muskogee Oklahoma.

RESUMES MAY BE SUBMITTED BUT WE REQUIRE OUR EMPLOYMENT APPLICATION  BE COMPLETED ALONG WITH THE APPLICATION. We can also fax, email or mail one to you or you can pick one up from the City of Muskogee Human Resources Department at 505 Columbus Street, Muskogee, Oklahoma.  Applications can be returned to the same address or by mail:  City of Muskogee, Human Resources Department, P. O. Box 1927, Muskogee, OK  74402-1927; by fax:  918-684-6223; or by email:  jkennedy@muskogeeonline.org.  If you should have any questions, please call the Human Resources Department at 918-684-6221 or inquire in person at the address above or fax or email (above).

DEADLINE FOR APPLICATIONS:  There is no deadline for applications for this position – it will be open until filled.